Patient Feedback

Linley Clinic is committed to providing a high standard of care and service. We welcome your feedback both positive and negative, as it enables us to improve the care and service we deliver or know that we are meeting perceived standards of care.

Linley Clinic complies with the Australian Charter of Healthcare Rights. A copy of your Rights and Responsibilities will have been given to you prior to or at Admission. As our customer, you have the right to receive considerate and respectful treatment by all of our staff. If you are concerned about any aspect of your treatment or care at Linley Clinic, there are several ways which you can inform us.

The Director of Nursing is available to discuss your concerns in person. Please notify reception staff and they will arrange for this to occur or alternatively you can leave your details and we will be happy to contact you.

We welcome comments about what pleased or displeased you in regards to our services. In addition you maybe asked by one of our discharge nurses to complete or take a Patient Satisfactory Survey home and return it to us in the self addressed, prepaid envelope attached to the survey.

Linley Clinic Management aims to acknowledge all complaints within 24hrs of notification. All complaints will be investigated and appropriate action taken immediately if required.