About us

SAFETY & QUALITY

Infection Prevention and Control

Linley Clinic has a comprehensive infection prevention and control program in place. Our facility and staff are regularly audited for compliance with national infection prevention and control guidelines, Australian Standards for reprocessing of reusable instruments (AS 4187) and the Australian Commission of Safety and Quality in Healthcare [ACSQHC] National Safety and Quality Health Service Standards.

Hand Hygiene Australia program

Linley Clinic is committed to the Hand Hygiene Australia program and conducts regular audits to ensure compliance.

Medical Advisory Committee

Linley Clinic has a formal Medical Advisory Committee, with representatives from Ophthalmology, Dermatology, Plastic Surgery, Anaesthetics and Nursing. This committee address clinical compliance and excellence.

Clinical Indicators and Audits

Clinical indicators are measures of elements of clinical care which may, when assessed over time, provide a method of assessing the quality and safety of care. Linley Clinic collect a number of clinical indicators that can be benchmarked against published data. Some of the areas we measure are:

  • Failure to arrive

  • Returned to theatre

  • Patient transfer

  • Ophthalmology clinical indicators

  • Anaesthetic clinical indicators

  • Patient fall

  • Cancellation of procedure

  • Delay in discharge

    Linley Clinic is committed to the highest level of quality and annually performs the following quality audits:

  • Hand Hygiene Audit

  • Infection Prevention and Control Audit

  • Collection of Clinical Indicators

  • Medical records Audit

  • Credentialing Audit – Medical Practitioners & Nurses

  • Aseptic Non-Touch Technique (ANTT) Audit

  • Patient Satisfaction Survey

 Discharge Planning

 

Linley Clinic provides comprehensive information both before and after your surgery to assist patients and carers to be fully informed, prepared and in control of your planning for discharge and post discharge follow up.

 

Patient feedback

 

All patients are given the opportunity to provide feedback, both formally and informally. This feedback is treated with the utmost confidentiality and may be provided anonymously. Your opinion is important to us, so when you receive a survey we encourage you to take the time to fill it in. There have been a number of positive changes made to the patient information we provide as a result of patient feedback over the years. All feedback is de-identified and tabled at our Board of Directors meetings as well as our Medical Advisory Committee.

 

How can you help us manage Safety and Quality?

 

We value our patients and their carers. Please feel free to let one of the staff know if you would like to assist with reviewing any of our Safety and Quality initiatives.

 

Would you like further information?

 

If you require information or results regarding safety and quality, please contact the Director of Nursing, Sharon Woodward at sharon@linleyclinic.com.au or alternatively call 03 9831 2020.